Personal Data Protection Law
Özel Mersin Akademi Hastanesi - Clarification Text on the Processing of Personal Data
"In accordance with the Personal Data Protection Law No. 6698 (“KVKK”), the Basic Health Services Law No. 3359, the Decree-Law No. 663 on the Organization and Duties of the Ministry of Health and its Affiliated Institutions, the Private Hospitals Regulation, Ministry of Health regulations, and other relevant legal provisions; this Clarification Text is provided to inform you, on behalf of Ak-Med Mersin Özel Sağlık Hizmetleri San. ve Tic. A.Ş. (“hereinafter referred to as Özel Mersin Akademi Hastanesi”), regarding the collection and processing of your personal data, including sensitive personal data, which you provide to us while benefiting from our health services and other services, in compliance with the law.
As the Data Controller, Özel Mersin Akademi Hastanesi may record, store, update, share, transfer, and classify your personal data as described in this Clarification Text, in cases where the law or agreements permit and/or require, with third parties (such as the relatives of the service recipient and/or public and/or private legal entities with which the service recipient is employed or insured, other public and/or private legal entities, third parties with whom our company cooperates or receives services to carry out activities within the scope of the purposes stated in the legislation applicable to our company). Personal data may be processed in the ways specified by the KVKK and the relevant legislation.
Your personal data is obtained by Özel Mersin Akademi Hastanesi through verbal, written, visual, or electronic means, including call centers, websites, verbal, written, and similar channels, for the purposes of protecting public health, providing preventive healthcare, conducting medical diagnosis, treatment, and care services, and planning and managing health services and their financing.
Personal Data Processed Based on Your Explicit Consent and Their Purposes of Processing
Your personal data, including sensitive personal data such as your health data, may be processed by Özel Mersin Akademi Hastanesi in connection with the purposes mentioned in this article, in a limited and proportionate manner, including but not limited to the following:
Your Identity Information: Your name, surname, Turkish ID number, passport number or temporary Turkish ID number, place and date of birth, marital status, gender, insurance or patient protocol number, and other identity data that can be used to identify you;
Your contact information: Your address, phone number, email address, and other communication data, as well as your voice call recordings held by customer representatives or patient services in accordance with call center standards, and personal data obtained when you contact us via email, letter, or other means;
Your accounting information: Your bank account number, IBAN number, credit card information, billing information, financial data; data related to private health insurance for the purpose of financing and planning healthcare services and your Social Security Institution data; security camera footage recorded for security and monitoring purposes when you visit our hospital, and your vehicle license plate information if you use the parking lot;
Your health information: Your laboratory results, test results, examination data, appointment information, check-up information, prescription details, including but not limited to, all personal data related to medical diagnosis, treatment, and care services obtained during or as a result of the provision of such services, including data related to your health and sexual life;
Should you apply for a job at Özel Mersin Akademi Hastanesi, your resume and other personal data obtained in this regard, as well as any personal data related to your employment contract and suitability for the job, if you are an employee or associated worker of Özel Mersin Akademi Hastanesi.
Any personal data obtained by Özel Mersin Akademi Hastanesi may be processed for the purposes listed below: confirming your identity, protecting public health, providing preventive healthcare, conducting medical diagnosis, treatment and care services, planning and managing health services and their financing, planning and managing the internal operations and daily activities of the hospital, drug supply, informing you about appointments if you make one, risk management and quality improvement activities, evaluations for the development of health services, conducting research, fulfilling legal and regulatory requirements, subscription and maintenance of newsletters, confirming your relationship with institutions affiliated with our hospital, billing for health services provided, sharing requested information with private insurance companies within the scope of healthcare financing, sharing requested information with the Ministry of Health and other relevant public institutions and organizations in accordance with applicable legislation, responding to any questions or complaints regarding our health services, ensuring data security for hospital systems and applications, taking all necessary technical and administrative measures, analyzing your use of health services for the development and improvement of the services provided, storing your health data, obtaining necessary information in accordance with the requests and inspections of regulatory and supervisory bodies and official authorities, training and development of our employees, monitoring, preventing, and reversing fraud and unauthorized transactions, storing health data that must be kept under applicable legislation, financial reconciliation regarding the health services provided in collaboration with our affiliated institutions, measuring patient satisfaction, and without limitation, conducting medical diagnosis, treatment and care services, improving health services, planning and managing healthcare financing, increasing patient satisfaction, conducting research, and other similar purposes.
KVKK Gereği Kişisel Veri İşlenmesinde Açık Rıza Aranmayan Haller
In the event that at least one of the situations listed below applies, your personal data may be processed even without your explicit consent.
- Explicitly stipulated by law,
- In cases where the person is unable to express their consent due to physical impossibility, or where their consent is not legally valid, and it is necessary for the protection of their life or physical integrity,
- Processing of personal data of the parties to a contract, provided that it is necessary for the establishment or performance of the contract,
- It is necessary for Özel Mersin Akademi Hastanesi to fulfill its legal obligation,
- It has been made public by the data subject himself/herself,
- Processing of data is necessary for the establishment, exercise, or defense of a legal claim,
- Processing of data is necessary for the legitimate interests of Özel Mersin Akademi Hastanesi, provided that it does not harm the fundamental rights and freedoms of the data subject.
Additionally, your personal data related to health and sexual life may be processed by Özel Mersin Akademi Hastanesi without your explicit consent, but only for the purposes of protecting public health, providing preventive healthcare, conducting medical diagnosis, treatment, and care services, and planning and managing health services and their financing.
Transfer of Your Personal Data to Domestic or Abroad
As Özel Mersin Akademi Hastanesi, your personal data related to our service recipients may be shared with third parties both domestically and internationally, in accordance with the conditions and purposes outlined in Articles 8 and 9 of the Law, for the following purposes: to conduct necessary activities for enabling relevant individuals to benefit from the services provided by Özel Mersin Akademi Hastanesi, to carry out related business processes, to plan and execute Özel Mersin Akademi Hastanesi commercial or scientific strategies, to ensure the legal, technical, and commercial security of individuals associated with Özel Mersin Akademi Hastanesi; these third parties may include private insurance companies, the Ministry of Health and its subunits, the Social Security Institution, the General Directorate of Security and other law enforcement agencies, the General Directorate of Population, the Turkish Pharmacists Association, courts and other judicial authorities, central and other third parties, your authorized representatives, lawyers, tax and financial advisors, and auditors, including third parties from whom we receive consultancy, regulatory and supervisory bodies, official authorities, as well as our business partners and other third parties with whom we collaborate to develop or carry out health services for the purposes mentioned above.
The Method and Legal Grounds for the Collection and Processing of Your Personal Data
"Your personal data is collected through all forms of verbal, written, visual, and electronic means or non-electronic methods, for the purposes mentioned above and to ensure that healthcare services are provided within the established legal framework, and for Özel Mersin Akademi Hastanesi to fully and properly fulfill its contractual and legal obligations.
Storage of Your Personal Data
Your personal data is processed in accordance with the principle of purpose limitation, limited to the duration required to fulfill the purposes explained in this Clarification Text and, in any case, in accordance with the practices and commercial life customs of Özel Mersin Akademi Hastanesi. After the expiration of these periods, it is deleted, destroyed, or anonymized.
Additionally, in cases explicitly stipulated by law, the data required for Özel Mersin Akademi Hastanesi, in its capacity as the data controller, to fulfill its legal obligations, data made public by the data subject, and data that is necessary to process for the legitimate interests of our company, without violating the fundamental rights and freedoms of the data subject, can only be used for the purposes mentioned in this sentence after the expiration of the periods specified under this heading. For these reasons, access to your stored personal data for purposes other than those mentioned will not be permitted and will only be used in urgent situations. After the urgent situations cease to exist, your personal data will be deleted, destroyed, or anonymized in accordance with the procedures.
Rights of the Personal Data Owner as the Data Subject
As the owner of the personal data collected, processed, and transferred by Özel Mersin Akademi Hastanesi, you, our valued service recipients, may use your rights mentioned under this heading and/or in the KVKK (Personal Data Protection Law) within the procedures and principles set forth in this Clarification Text and the relevant legislation. If you wish to exercise your rights or submit an application to Özel Mersin Akademi Hastanesi, your requests will be concluded free of charge within a maximum of thirty (30) business days, depending on the nature of the request. However, if the process requires an additional cost for Özel Mersin Akademi Hastanesi, a fee may be requested based on the tariff determined by the Personal Data Protection Authority.
According to Article 11 of the KVKK (Personal Data Protection Law), data subjects (service recipients) have the following rights;
(i) To learn whether personal data about them is being processed, (ii) To request information about the personal data if it has been processed, (iii) To learn the purpose of processing personal data and whether it is being used in accordance with that purpose, (iv) To know the third parties to whom personal data has been transferred, whether domestically or internationally, (v) In case personal data is incomplete or incorrect, to request its correction and to request that the changes made be communicated to third parties to whom the personal data has been transferred,
(vi) Despite being collected, processed, and transferred in accordance with the law and relevant regulations, to request the deletion or destruction of personal data if the reasons for processing no longer exist, and to request that this action be communicated to third parties to whom the personal data has been transferred, (vii) To object to a result that is to the detriment of the person by solely analyzing the processed data through automated systems, and (viii) In case of damage caused by the unlawful processing of personal data, to request compensation for the damage.
"Requests regarding the exercise of these rights can be submitted to Özel Mersin Akademi Hastanesi by the personal data owners using the methods specified under the Law No. 6698 and within the scope of the law.
Changes may occur regarding the matters stated in this form in line with legal and technological developments.
To exercise the rights mentioned above, you can submit your request in writing along with the necessary information to identify your identity and explanations regarding the right you wish to exercise, in accordance with the Personal Data Protection Law and the Communique on Procedures and Principles for Application to the Data Controller, by filling out and signing the application form available through the link below;
- By personal application,
- Through a notary,
- "By being signed with the 'secure electronic signature' defined in the Electronic Signature Law No. 5070 and sent to our company’s registered electronic mail address (akmed.akademi@hs01.kep.tr),
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